To understand Business Process Management (BPM) is extremely important for any business, you first need to know what BPM is. However, finding a common definition is more difficult than you think, because BPM has a very different meaning for different groups of people. Each employee in the company looks from the point of view of his or her positives on individual tasks to the business process management and defines the term differently.
For some, BPM is pure technology. In this case, BPM is something like the evolution of application development, and the automation of processes is the goal. For others, the optimization of processes is at the heart of BPM: it uses a wealth of advanced methods such as BlueDolphin. Many also see BPM as a way of driving change forward or showing employees how to work. And for others, BPM is an excellent way to visualize existing processes.
None of these definitions is wrong, but each reflects only a small portion of the overall picture, viewed from the narrow perspective of a particular role or function. Each of these components is only part of the overall BPM concept. Companies that consider these components in isolation hinder themselves from implementing a holistic BPM approach and can not fully exploit the many benefits of process management. One example is the automation of processes, which is part of the BPM concept but should never make up the whole concept. Often processes are managed, optimized and monitored without ever being automated. It is also possible to automate inefficient processes, which can not be called BPM.
A company needs to understand what is done, why, where, when, how and what. Only then can methods and tools, such as process management software, be used to achieve the best results with the least possible cost – that is the essence of BPM over a set performance period.
Process management allows business functions to be tailored to the needs of customers. Managers can then determine how to deploy and measure resources and monitor KPIs in real-time and in the enterprise context. Properly implemented, BPM improves efficiency and productivity, reduces costs, and reduces errors and risks. Properly implementing best practices in business process management ensures sound financial management and visibility into business goals.